Stock & Delivery

Stock Situation

All items on our shop show the current stock situation, however in the unlikely event of an item showing as in stock when ordered, but is not available you will be advised on the situation and asked how you would like to proceed. A full refund can be issued through the same payment method the order was originally paid using, if that is your wish.

Stock colour code system:

• Green: The item is in stock in the UK and is ready for dispatch
• Orange: The stock level is low, but is ready for dispatch
• Red: The item is either a special order item or is not in stock. If sales are allowed, we will ship the whole order once the backordered item has arrived back into stock.

Delivery

We use Royal Mail for all UK shipments. For International shipping we use multiple couriers depending on customers location, ie. Royal Mail, UPS, FedEx, DHL, DPD. If your country is not listed, please contact us for a shipping quote.

Every effort will be made to dispatch the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.

Royal Mail 24 is a 1-2 working day service, however the lead time is not guaranteed. The service does not give any tracking updates throughout its journey, only a confirmation once delivered or attempted to be delivered. This is an uninsured service. As noted in Royal Mail’s terms and conditions we do not except any liability for shipments that take longer than the typical lead time to be delivered. We cannot open an investigation with Royal Mail until after 15 days of the posted date.

Royal Mail 48 is a 2-3 working day service, however the lead time is not guaranteed. The service does not give any tracking updates throughout its journey, only a confirmation once delivered or attempted to be delivered. This is an uninsured service. As noted in Royal Mail’s terms and conditions we do not except any liability for shipments that take longer than the typical lead time to be delivered. We cannot open an investigation with Royal Mail until after 15 days of the posted date.

Royal Mail 24 Tracked is a 1-2 day delivery service (Sunday not included), however the lead time is not guaranteed. The service gives email and SMS tracking updates at 4 stages throughout its journey, a photo on delivery and GPS coordinates of the delivery location. You have the option to change your delivery options whilst the goods are in transit. This is an insured service. As noted in Royal Mail’s terms and conditions we do not except any liability for shipments that take longer than the typical lead time to be delivered. We cannot open an investigation with Royal Mail until after 10 days of the posted date.

Royal Mail 24 Tracked is a 2-3 day delivery service (Sunday not included), however the lead time is not guaranteed. The service gives email and SMS tracking updates at 4 stages throughout its journey, a photo on delivery and GPS coordinates of the delivery location. You have the option to change your delivery options whilst the goods are in transit. This is an insured service. As noted in Royal Mail’s terms and conditions we do not except any liability for shipments that take longer than the typical lead time to be delivered. We cannot open an investigation with Royal Mail until after 10 days of the posted date.

International shipments are not guaranteed services and we do not except any liability for shipments that take longer than three to five working days to be delivered. We cannot open an investigate with the selected courier (subject to change based on destination country) until a minimum of 10 days of the shipment date.